Frequently Asked Questions
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We do not post out tickets. See faqs for more info.
TICKETS
How much are your booking fees? »
We pride ourselves on having some of the lowest booking fees in ticketing.
Our standard booking fee is 10% of the face value of your ticket, with a minimum or 50p per order.
There are no other charges, and if your ticket has a high face value the chances are the booking fee will be less than 10%.
- My tickets haven't arrived...
- I didn't receive my ticket email.
- I think I just bought tickets, but I'm not sure if my order has gone through
- Can I transfer my tickets to someone else?
- Concessions
- How can I pay for my tickets?
- What payment methods can I use?
REALLOCATION
- What is the reallocation facility?
- How can I change the name on (reallocate) my ticket(s)?
- Why can't I reallocate tickets?
- I have reallocated my tickets to someone else but I'm not sure if it worked properly.
- What does 'Limited reallocation' mean?
- What does 'No reallocation' mean?
WEBSITE
- Help! I can't log into my account.
- My tickets are not showing up in my account.
- Cookies/accessibility
- Every time I add tickets to my basket, I get a "Basket empty" message.